Delete your Edgyx account

In the app (Android, iPhone, iPad or Mac): tap your profile picture, at the top right of the screen (on Mac, of the window) › Settings › at the bottom of the page, Delete account › Delete permanently.

On the website: sign in at www.edgyx.ai, click your profile picture at the top right › Settings › Account section › Delete account: click Delete, type DELETE, then Delete permanently.

Without access to your account: email contact@edgyx.ai from the account's email address, with the subject "Account deletion". We check that the request comes from the account holder, then delete the account and confirm it to you, within one month at most.

From the app or the website, deletion is immediate and permanent: it cannot be undone, and deleted data cannot be recovered.

Paid on Google Play or on the website: deleting your account stops the subscription and its add-ons; no further payment is taken. If the subscription cannot be stopped at that moment, the account is not deleted and a message asks you to try again.

Paid in the App Store: Apple does not let Edgyx stop it. Cancel it yourself, before or after deletion: on iPhone or iPad, Settings › your name › Subscriptions › Edgyx › Cancel Subscription; on Mac, App Store › your name › Account Settings › Subscriptions › Manage.

Deletion does not automatically refund the current period. You can also cancel a Google Play subscription yourself in the Play Store: Profile › Payments & subscriptions › Subscriptions.

Your account: email, name, profile picture, welcome questionnaire answers, preferences and settings, and your sign-in history.

Your content: trades, portfolios, plans, journal notes, mood and emotions, backtest sessions, conversations with Ora, posts, comments, reactions and private messages, and every attached file (trade screenshots, note images, attachments, avatar, trading cards).

Your access: broker connectors and their tokens or passwords (your MetaTrader accounts are also removed from our sync server), API keys, devices registered for notifications, and your Edgyx subscription (see above for the App Store).

If you run a school: the school, its courses and their files are deleted with your account.

Invoices: invoices for a subscription paid on the website stay in our Stripe account, along with the customer record they belong to (email, plus billing name and address if entered at checkout). They are accounting records that French law requires us to keep for 10 years (article L123-22 of the Commercial Code). Apple and Google keep their own history of purchases made with them, under their own rules.

Technical copies: your data is removed from our database and file storage immediately. Copies may remain for a while in our hosting providers' backups and technical logs, which are erased as they are renewed and are only used to run and restore the service, and at our AI provider (OpenAI), which may keep requests for up to 30 days under its API terms.

Deletion record: if a step fails at one of our providers (payments, MetaTrader server, storage), we keep a technical record (internal account ID, the step concerned, references needed to finish it, without your email or content) until the step is completed.

You don't need to delete your whole account to remove a piece of data: each trade, note, image, post, message, connector or portfolio can be deleted in the app or on the website. For any other request, email contact@edgyx.ai.

For details on the data we process and your rights: privacy policy.